Getting Started

As soon as you get in touch with Tchibo Coffee Service to discuss your new coffee or coffee machine, we’ll be on hand to help. We understand that it can be difficult to decide which machine or coffee might be best for you without trying them out first. That’s why we are pleased to offer trials of certain machines as well as a coffee sampling option so you can be sure that you’re offering your customers the very best. We can help recommend the most suitable coffee or machine option, but the final decision will be yours. You can try the coffee at your own site or visit our Epsom head office.

Coffee Lounges and Cafés

In our head office we have two fantastic spaces that we would invite you to try out our coffee and coffee machines. These are:

 

Piacetto Coffee Lounge

Our lounge is designed to create a memorable experience for our visitors – just like the memorable hotel experience you love your guests to have. In our lounge, our SCA trained baristas serve perfect Piacetto coffee, as well as other delicious drinks recipes using ingredients from our Espresso Warehouse range.

piacetto lounge

Smokin’ Bean Café

We’d love to welcome you to our flagship Smokin’ Bean Café at our head office, where you can see the whole experience for yourself, as well as try out the coffee on our traditional or bean-to-cup machines.

smokin bean cafe

Technical Support

We offer 7-day technical support over the phone. Our expert support staff will try to diagnose and rectify the issue while you are on the phone, but if that is not possible, we will send a Field Service Engineer out to you. For major faults we aim to be on site within 8 working hours.

Our Field Service Engineers carry out their work to the highest standard in accordance with the manufacturer’s recommendations.

We include a complete preventative maintenance package that can be tailored to your needs and, where applicable, we offer a boiler inspection service that ensures that you are HSE compliant at all times.

Engineer fixing machine

Coffee Excellence Training

If you require training to use your machine, we offer full training included within your contract for as many staff members as you deem necessary. While many machines we stock are fairly straightforward to get the hang of, we do not set a time limit on the training sessions – they will go on for as long as it takes for your staff to become fully confident in using them. If you have a substantial number of staff, extra training sessions can be arranged so they all benefit from them.

If you have selected a traditional machine, our SCA qualified National Coffee Trainers can provide full barista training to your team.

coffee excellence training

Still not sure what you are looking for?

Call one of our sales advisors on 01372 541 742 or contact us now.