Careers at Tchibo?

The success of Tchibo hasn’t happened by magic, it’s happened because of the enthusiasm and dedication given by all of our employees.

If you want to be part of a growing team of energetic, outgoing and motivated people then a career at Tchibo may be for you.

All roles entail thorough welcome inductions, on-going training and other skill development opportunities.

Tchibo’s work ethic reflects our motto of `stronger together` making it an enjoyable, friendly and inspiring place to work.

Our experienced teams and inspiring managers will offer you the support you need to take your career in new directions. All the while keeping our company moto ‘Stronger together’ at the forefront of our minds. Don’t just take our word for it though, see the positions available and meet some of our employees.

Behind the scenes at Tchibo

Check out why we’re better together

Job Vacancies

Key Account Manager – South

We are currently seeking a field-based Key Account Manager to join our motivated regional field sales team covering the independent sector throughout the area south London, including Portsmouth, Brighton, Crawley and Reigate.

We are offering a competitive salary and excellent commission potential, plus a company car.

Tchibo Coffee International has been providing the ‘out of home’ market with quality coffee and related products in the UK since 1991, and we have built a reputation based on fair prices, quality products and unbeatable service.

The Role:

The focus of this role is to actively look at new business acquisitions whilst also managing and developing existing independent accounts. We offer a range of cutting edge coffee machines that can provide a delicious range of specialty coffees at the touch of a button. Our premium quality coffee and associated products available for independent businesses including offices, restaurants, cafes, leisure centres etc.

The Role:

  • Strong new business development skills
  • Excellent account management experience
  • A field sales and journey planning background is essential
  • Ability to develop networks
  • A food and beverage background is beneficial
  • Excellent presentation and negotiation skills
  • Results and target driven
  • Business acumen
  • Effective communicator at all levels
  • Ability to plan and prioritise
  • Competent with Microsoft Office Suite
  • A knowledge of the coffee and/or foodservice industry would be advantageous

 

Benefits include a company car, contributory pension scheme and annual holiday starting at 23 days, plus public holidays.

This is an excellent opportunity to join Tchibo Coffee at an exciting time of growth and continued success and progress your career as a Key Account Manager for the Independent sales channel in the South of England.

We are seeking a Customer Support Executive to join our friendly Technical Support Team based at our Head Office here in Epsom, Surrey.
Tchibo Coffee has been providing businesses with coffee solutions in the UK since 1991 and we continue to grow the business year-on-year.
We are offering a competitive salary plus extra on target earnings and bonus, and one Saturday in five home-based: 9.00am-3.00pm paid as overtime.
As a Customer Support Executive you will be working as part of a small, busy, friendly team, helping provide exceptional support for our customers regarding their coffee machines.

The Role:

  • Provide a basic troubleshooting service and where possible resolve coffee machine issues over the phone (full training will be given).
  • Escalate on-site repairs, liaise with our Field Service Engineers and schedule appointments. .
  • Book in filter changes and boiler inspections where appropriate.
  • Maintain a high level of communication with the key stakeholders.

Skills required:

  • Previous customer service experience in a Service Desk / Helpdesk / Call Centre
  • A commitment to customer care.
  • Ability to gather, organise and manage information.
  • A good knowledge of MS Office packages.
  • Previous appointment scheduling experience would be beneficial

If you are passionate about customer care and you enjoy a cup of coffee, then this is an excellent opportunity to join a busy team working in a collaborative environment, providing a vital customer service for an established and successful company.

Benefits include: 23 days holiday (increasing to 26 days with service) plus bank holidays, a contributory pension scheme and other company benefits.
Weekday office hours: 8.00am – 5.00pm.

Here at Tchibo Coffee International we have an excellent opportunity for a  Field Service Engineer to join our growing team, attending customer sites and servicing our plumbed-in modern coffee machines, mainly supporting Central (The City), East and South-East London (postcodes E, EC and SE).

 

We are offering a competitive salary depending on experience plus one weekend in four stand-by payment with overtime at enhanced rates plus potential bonus.

Benefits include a company van (available for personal use), annual holiday starting at 23-days (plus bank holidays), potential company bonus, company pension, uniform, mobile phone, fuel card and Cognito mobile software.

The key responsibility of this position is the installation, maintenance, and repair of our coffee machine equipment. It will also involve preventative maintenance and boiler inspections.

Relevant training will be provided.

To carry out the role you will:

  • Prepare your daily allocated jobs, liaising with the Service Coordinator.
  • Carry out repairs according to manufacturer’s specification.

 

You will also be responsible for:

  • Company vehicle maintenance and cleanliness.
  • Parts management and stock takes.
  • Adhering to the customer rules of attendance.
  • Working to Health and Safety regulations.

Skills and experience required:

  • Coffee/beverage machine experience
  • Three phase installation.
  • A flexible approach to working hours.
  • A full driving licence is essential.

 

Ideally you will have field-based coffee machine experience although we will consider a background in other similar vending machines. A good geographical knowledge of Central, East and South-East London is beneficial, and hopefully you also enjoy a cup of coffee!

Internships

Here at Tchibo Coffee International we are looking for an undergraduate to join our Digital Team as a Digital Marketing Intern. Tchibo is one of the largest coffee roasters in the world, and we have been operating successfully in the UK for over 25 years, providing the perfect coffee solutions to a wide range of businesses.

Please note our internship programme is designed for students who are undergraduates.

This role is based at our UK Head Office in Epsom, Surrey.

This internship will involve projects focusing on our on-line customer satisfaction. The Intern will be working closely with the Digital Team to obtain relevant experience, as well as knowledge of the overall company operations. This is a paid internship for 9-12-month internship to start in August/September.

Project work will be focussed on our new Online Shop and the customer experience.

This will involve:

  • Coordinating the daily website activity.
  • Ensuring all online input content is correct
  • Conducting customer satisfaction surveys
  • Analysis of our product reviews
  • Determine ways to increase the average shopping basket value.

This is an excellent opportunity to be part of an exciting and energetic company and work on projects that will potentially have a genuine business impact.

Why it’s great to work at Tchibo

Hannah Wensley

Coffee & Brand Champion Team Leader

“I have worked at Tchibo for nearly four years. In my time I have been developed from a Contracts Administrator to Sales Executive and I am now a National Coffee Trainer.

From my time at Tchibo and especially in my current role, I found a great passion for good coffee, from the growing of the beans to the final cup.

I thrive off my customers getting the best cup of coffee to their customers using the skills and knowledge that I have taught them through my training.”

Naomi Parsons

National Account Manager

“Having worked at Tchibo for 11 years, I have worked in nearly every department in our business and my experiences have been the same; the willingness from Tchibo to support me with my career aspirations and to give me true personal development to allow me to achieve my goals.

If you are willing to work hard for Tchibo, they are definitely willing to work hard for you!”

Paul Talman

Payroll and Benefits Manager

“I consider myself to be a people person, and as the Payroll and Benefits Manager, I am fortunate that my role involves working closely with various members across all the departments. Every day is different, bringing new situations and challenges that keep me both motivated and enthused.

Tchibo is an exciting and progressive organisation, I am a firm believer in the holistic and engaging approach adopted towards employees.”

Join Tchibo Coffee Service

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