Careers at Tchibo?

The success of Tchibo hasn’t happened by magic, it’s happened because of the enthusiasm and dedication given by all of our employees.

If you want to be part of a growing team of energetic, outgoing and motivated people then a career at Tchibo may be for you.

All roles entail thorough welcome inductions, on-going training and other skill development opportunities.

Tchibo’s work ethic reflects our motto of `stronger together` making it an enjoyable, friendly and inspiring place to work.

Our experienced teams and inspiring managers will offer you the support you need to take your career in new directions. All the while keeping our company moto ‘Stronger together’ at the forefront of our minds. Don’t just take our word for it though, see the positions available and meet some of our employees.

Behind the scenes at Tchibo

Check out why we’re better together

Interested in a career with Tchibo?

Here at Tchibo Coffee we are looking for a Warehouse Operative to be based at our Head Office in Epsom as part of our friendly warehouse team.
We are offering a competitive salary, working hours Monday to Friday from 9.00am to 6.00pm.

The Warehouse Operative will work as part of a small team, helping to ensure that all products and coffee machine deliveries for forward transit are picked and palletised; to load and unload goods, and to help ensure a clean and tidy warehouse area.

Key Responsibilities:

  • Ensure all deliveries are picked, palletised and correctly labelled.
  • Assist with daily picking and where necessary load on vehicles.
  • Unload incoming goods and ensure they are correctly stored.
  • Load equipment and parts into the refurbishment area and prepare documentation.
  • Ensure all equipment for transit to customers is correctly packaged.
  • Follow our health and safety procedures and observe safety rules.
  • Assist by hand with weekly and monthly warehouse stock checks.

Personal Requirements:

  • You must have previous warehouse experience and be used to manual handling.
  • A high level of accuracy and attention to detail.
  • Good organisational skills.
  • A team player who can also work on own initiative.
  • Understanding and adherence to Health & Safety.
  • Previous fork lift experience is beneficial but not essential.

This is an excellent opportunity to join a small, motivated team providing a vital service as part of Tchibo Coffee International, as we continue to expand our business in the UK.
Hours – Monday to Friday, 9.00am to 6.00pm.

Company benefits including a performance related company bonus (non-guaranteed) and 23 days holiday plus bank holidays.

Here at Tchibo Coffee International we are looking for a Finance Administrator
to support our friendly Finance Department, liaising with UK based colleagues and with our Shared Service Centre (SSC) in Hamburg as required.

This role is based at our modern open-plan UK Head Office in Epsom, KT19.
We are offering a competitive salary plus good company benefits and potential bonus.
This is an ideal opportunity to develop you skills and potentially progress within a successful and growing international coffee company.

Activities include:

  • Maintaining Purchase Order logs.
  • Scanning invoices, remittances and cheques.
  • Prepare manual payments.
  • Ensure timely processing and coding of Accounts Payable invoices via workflow.
  • Respond to Accounts Payable queries.
  • Finance filing and archiving as required.
  • General office administration including dealing with post and maintaining stationery.

Knowledge required:

  • Minimum two years of administration experience.
  • Experience of dealing with business customers.
  • An understanding of Accounts Payable.
  • Any experience with SAP is beneficial but not essential.

Skills:

  • Ability to prioritise and meet deadlines.
  • Competent with MS Office especially Outlook and Excel
  • Excellent accuracy and attention to detail.
  • Good numeracy skills.

We are looking for a self-motivated team player who can interact in a confident, open and honest manner and contribute to the positive working relationship with our colleagues in the SSC.
Here at Tchibo Coffee International we have been successfully providing the ‘out of home’ market with quality coffee and related products in the UK since 1991.
Benefits include an enhanced pension scheme, potential company bonus and annual holiday starting at 23 days plus public holidays.
Office hours: 8.00am–5.00pm, Monday to Friday

Here at Tchibo Coffee International we have an exciting new opportunity for a
Credit Controller.

Based at our modern Head Office here in Epsom and offering a competitive salary of plus company benefits, potential bonus, and lots of coffee!
Tchibo Coffee has been successfully providing UK businesses with high quality coffee, state of the art coffee machines, and a variety of related products for over 25-years.
The role is to ensure timely collection of customer debt, monitor agreed credit limits and implement necessary steps if payment terms are exceeded.

Key Activities:

  • Supervise credit limits and terms.
  • Take appropriate action when due dates are exceeded.
  • Chase outstanding debt and identify reasons for non-payment.
  • Update credit control notes on Excel spreadsheet and CRM.
  • Ensure payments are correctly allocated and posted.
  • Issue ‘system generated’ overdue letters.
  • Ensure customer accounts are maintained accurately.
  • Provide customers with statement of accounts via Excel and SAP.
  • Ensure necessary documentation for bad debt and liquidations is packaged and passed to the next level for processing.

Skills and Experience:

  • Minimum 3-years’ experience of credit control.
  • Competent in all MS Office packages.
  • Excellent communication skills.
  • Able to prioritise and follow up on all tasks.
  • Excellent time management and organisational skills.
  • Proactive attitude.
  • Any previous use of SAP is beneficial but not essential.

Offering a competitive salary plus a potential company bonus and great benefits, based at our modern Head Offices here in Epsom, Surrey.
Office hours: 8.00 am to 5.00 pm – Monday to Friday.

Here at Tchibo Coffee International we are looking for a Customer Base Executive focussing on customer retention to join our friendly and supportive sales team, based in our modern Head Office here in Epsom.

The key function of this role is to assist with customer retention and prospect new customer appointments. Working as part of the energetic, exciting Independent Business Team with a generous basic salary plus commission and a potential company performance bonus.

Tchibo Coffee has been successfully providing UK businesses with high quality coffee, state of the art coffee machines, and a variety of related products since 1991.

The Role:

  • Handling customer contract cancellation process.
  • Receive inbound calls from campaigns and advertising
  • Qualify prospects from internet research and data lists.
  • Book quality appointments for the field sales team.
  • Handling customer complaint calls.
  • Create ideas to reduce customer churn.
  • Tailored training will be provided, including full product knowledge, to ensure you have everything you need to be successful.

Skills and Experience:

  • Customer Services and/or Telesales experience.
  • Excellent communication skills.
  • Professional telephone manner.
  • Good time management and well-organised.
  • Able to multi-task effectively.
  • Competent in all MS Office packages.

Offering a competitive salary plus generous commission, a potential company bonus and great benefits, based at our modern Head Offices here in Epsom, Surrey.
Office hours: 8.00 am to 5.00 pm – Monday to Friday.

We are seeking a Customer Support Executive to join our friendly Technical Support Team based at our Head Office here in Epsom, Surrey.
Tchibo Coffee has been providing businesses with coffee solutions in the UK since 1991 and we continue to grow the business year-on-year.
We are offering a competitive salary plus extra on target earnings and bonus, and one Saturday in five home-based: 9.00am-3.00pm paid as overtime.
As a Customer Support Executive you will be working as part of a small, busy, friendly team, helping provide exceptional support for our customers regarding their coffee machines.

The Role:

  • Provide a basic troubleshooting service and where possible resolve coffee machine issues over the phone (full training will be given).
  • Escalate on-site repairs, liaise with our Field Service Engineers and schedule appointments. .
  • Book in filter changes and boiler inspections where appropriate.
  • Maintain a high level of communication with the key stakeholders.

Skills required:

  • Previous customer service experience in a Service Desk / Helpdesk / Call Centre
  • A commitment to customer care.
  • Ability to gather, organise and manage information.
  • A good knowledge of MS Office packages.
  • Previous appointment scheduling experience would be beneficial

If you are passionate about customer care and you enjoy a cup of coffee, then this is an excellent opportunity to join a busy team working in a collaborative environment, providing a vital customer service for an established and successful company.

Benefits include: 23 days holiday (increasing to 26 days with service) plus bank holidays, a contributory pension scheme and other company benefits.
Weekday office hours: 8.00am – 5.00pm.

Job Title: Field Service Engineer
Basis: Permanent
Location: Yorkshire

Here at Tchibo Coffee we have an excellent new opportunity for a Field Service Engineer to join our team, attending customer sites and servicing our plumbed-in modern coffee machines, mainly supporting Yorkshire and surrounding areas.

Salary:

Competitive salary depending on experience plus one weekend in four stand-by payment with potential for overtime at enhanced rates.

Benefits include a company van (available for personal use), annual holiday starting at 31-days (including bank holidays), an enhanced pension scheme, potential company bonus, uniform, mobile phone, fuel card and Cognito mobile software.

The key responsibility of this position is the installation, maintenance, and repair of our coffee machine equipment. It will also involve preventative maintenance and boiler inspections.

All relevant training will be provided.

  • To carry out the role you will:
  • Prepare your daily allocated jobs, liaising with the Service Coordinator.
  • Carry out repairs according to manufacturer’s specification.


You will also be responsible for:

  • Company vehicle maintenance and cleanliness.
  • Parts management and stock takes.
  • Adhering to the customer rules of attendance.
  • Working to Health and Safety regulations


Skills and experience required:

  • Coffee/beverage machine experience
  • Three phase installation.
  • Electrical or electronic qualification.
  • A flexible approach to working hours.
  • A full driving licence is essential.

Ideally you will have field-based coffee machine experience although we will consider a background in other similar vending machines. This is an excellent opportunity to join Tchibo Coffee at an exciting time of growth and continued success.
Competitive salary plus overtime opportunities and potential company bonus.

 

Social Media Internship –  Epsom – Paid 

 Here at Tchibo Coffee International we have an exciting opportunity for a Social Media Intern to join our small, friendly, busy digital department. Ideally this role is for nine to twelve months and is a paid internship.
Tchibo is one of the largest coffee roasters in the world. We are celebrating 25 years in the UK and as we continue to grow our coffee solutions business, and early this year we launched a new website.
The successful Intern will be working on a variety of projects which will help us to develop and deliver a social media strategy in order to drive awareness, traffic, engagement and sales.

Qualities required:

  • Excellent English writing skills, with a special flair for short, sharp copy.
  • Passionate about social media, including Facebook, Twitter, LinkedIn and Instagram.
  • Ability to work to deadline.
  • A proactive person with vision and ideas.

The role:

  • Assist with social media strategies, guidelines, best practices and promotional campaigns.
  • Monitor and research competitors to help provide competitive analysis.
  • Monitor all social media content.
  • Work with the team to drive brand awareness and increase website traffic.
  • Work with agency/marketing to create new content and monitor response to optimise strategy.
  • Research LinkedIn and Twitter for suitable client connections.

This is an excellent opportunity to be part of an exciting and energetic company and work on projects that will have a genuine business impact.

This is a full time role, and our office hours are: 8.00am – 5.00pm, Monday to Friday

Job Title: Telemarketing Sales Representative
Location: Epsom

Here at Tchibo Coffee International we are looking for a driven Telemarketing Executive to join our friendly sales team based in our modern Head Office here in Epsom. The key function of this role is to book quality appointments for our field sales team, working as part of the energetic, exciting Independent Business Team.

We offer a competitive salary plus generous commission structure commission and a potential company performance bonus.

Tchibo Coffee has been successfully providing UK businesses with high quality coffee, state of the art coffee machines, and a variety of related products since 1991.

The Role: To actively research, deliver campaigns and prospect new customer appointments for our field based sales team, regarding our excellent range of coffee solutions. You will be part of a friendly and supportive team in an inbound/outbound telesales role where full training will be given to ensure you have everything you need to be successful.

Key duties:

  • Manage call lists on a daily basis, utilising our new database.
  • Book in quality appointments for the field sales team.
  • Receive and react to inbound calls from campaigns and advertising.
  • Ensure the database is updated daily with all relevant information.

Skills and experience:

  • A confident and effective communicator at all levels.
  • Target driven with an articulate telephone manner.
  • Time management and organisational skills.
  • Competent with Microsoft Office Suite.
  • Previous telesales and/or customer service experience is essential.

Office hours: 8.00 am to 5.00 pm – Monday to Friday.

Previous experience that maybe beneficial: lead generation, telesales prospecting, call-centre, business development, outbound calls and appointment booking.

Why it’s great to work at Tchibo

Hannah Peterkin

Coffee & Brand Champion Team Leader

“I have worked at Tchibo for nearly four years. In my time I have been developed from a Contracts Administrator to Sales Executive and I am now a National Coffee Trainer.

From my time at Tchibo and especially in my current role, I found a great passion for good coffee, from the growing of the beans to the final cup.

I thrive off my customers getting the best cup of coffee to their customers using the skills and knowledge that I have taught them through my training.”

Naomi Parsons

National Account Manager

“Having worked at Tchibo for 11 years, I have worked in nearly every department in our business and my experiences have been the same; the willingness from Tchibo to support me with my career aspirations and to give me true personal development to allow me to achieve my goals.

If you are willing to work hard for Tchibo, they are definitely willing to work hard for you!”

Paul Talman

Inhouse Recruiter

“I consider myself to be a people person, and as the In House Recruiter I am fortunate that my role involves working closely with various members across all the departments. Every day is different, bringing new situations and challenges that keep me both motivated and enthused.

Tchibo is an exciting and progressive organisation, I am a firm believer in the holistic and engaging approach we adopt towards our employees and this makes the job of recruiting new people a very rewarding one!”

Still not sure what you are looking for?

Call one of our sales advisors on or contact us now.