Careers at Tchibo?

The success of Tchibo hasn’t happened by magic, it’s happened because of the enthusiasm and dedication given by all of our employees.

If you want to be part of a growing team of energetic, outgoing and motivated people then a career at Tchibo may be for you.

All roles entail thorough welcome inductions, on-going training and other skill development opportunities.

Tchibo’s work ethic reflects our motto of `stronger together` making it an enjoyable, friendly and inspiring place to work.

Our experienced teams and inspiring managers will offer you the support you need to take your career in new directions. All the while keeping our company moto ‘Stronger together’ at the forefront of our minds. Don’t just take our word for it though, see the positions available and meet some of our employees.

Behind the scenes at Tchibo

Check out why we’re better together

Job Vacancies

Here at Tchibo Coffee International we have an excellent opportunity to join our small and friendly HR Team as the In House Recruiter.

We are offering a competitive salary with good benefits, and all the best quality coffee you can drink! This role is based in our modern open plan Head Office in Epsom, Surrey.

You will be responsible for managing the full life cycle recruitment process including planning, sourcing, interviewing and offering.

We are a successful coffee solutions company providing the ‘out of home’ market with quality coffee and related products in the UK since 1991, with over 150 employees. We have experienced year-on-year growth and these are exciting times as we continue to expand our customer base with our innovations, premium coffee and excellent sales and after sales service.

Key Activities:

  • Sourcing staff for all departments via job boards, campaigns and headhunting.
  • Utilising Social Media for talent acquisition including LinkedIn and our company website.
  • Arrange interviews with the relevant hiring managers and often attending first stage interviews.
  • Providing a consultative approach and specialist guidance to managers.
  • Assisting with creating job description, writing job adverts and setting up new starter personnel files.
  • You will need to work within recruitment budget deadlines, continually developing a candidate pool whilst keeping up-to-date with all relevant UK employment legislation.
  • Assist the HR team with all recruitment related matters and other ad hoc duties as required.

Person Specification

  • Solid background in recruitment ideally gained from an in house/internal recruitment role but we will consider strong candidates with an agency background.
  • A solid knowledge of social media and networking sites.
  • Competent is all aspects of MS Office.
  • Excellent communication and relationship management skills.
  • Confident, outgoing and approachable.
  • Experienced negotiator.
  • Strong attention to detail.
  • It is essential that you have a solid recruitment background.
  • Ideally you will have also worked within an HR environment and FMCG and/or Retail industry experience would be beneficial.

This is an excellent opportunity to be part of a successful coffee business during exciting times of continued growth.

Office hours Monday

Key Account Manager – South

We are currently seeking a field-based Key Account Manager to join our motivated regional field sales team covering the independent sector throughout the area south London, including Portsmouth, Brighton, Crawley and Reigate.

We are offering a competitive salary and excellent commission potential, plus a company car.

Tchibo Coffee International has been providing the ‘out of home’ market with quality coffee and related products in the UK since 1991, and we have built a reputation based on fair prices, quality products and unbeatable service.

The Role:

The focus of this role is to actively look at new business acquisitions whilst also managing and developing existing independent accounts. We offer a range of cutting edge coffee machines that can provide a delicious range of specialty coffees at the touch of a button. Our premium quality coffee and associated products available for independent businesses including offices, restaurants, cafes, leisure centres etc.

The Role:

  • Strong new business development skills
  • Excellent account management experience
  • A field sales and journey planning background is essential
  • Ability to develop networks
  • A food and beverage background is beneficial
  • Excellent presentation and negotiation skills
  • Results and target driven
  • Business acumen
  • Effective communicator at all levels
  • Ability to plan and prioritise
  • Competent with Microsoft Office Suite
  • A knowledge of the coffee and/or foodservice industry would be advantageous

 

Benefits include a company car, contributory pension scheme and annual holiday starting at 23 days, plus public holidays.

This is an excellent opportunity to join Tchibo Coffee at an exciting time of growth and continued success and progress your career as a Key Account Manager for the Independent sales channel in the South of England.

We are seeking a Customer Support Executive to join our friendly Technical Support Team based at our Head Office here in Epsom, Surrey.
Tchibo Coffee has been providing businesses with coffee solutions in the UK since 1991 and we continue to grow the business year-on-year.
We are offering a competitive salary plus extra on target earnings and bonus, and one Saturday in five home-based: 9.00am-3.00pm paid as overtime.
As a Customer Support Executive you will be working as part of a small, busy, friendly team, helping provide exceptional support for our customers regarding their coffee machines.

The Role:

  • Provide a basic troubleshooting service and where possible resolve coffee machine issues over the phone (full training will be given).
  • Escalate on-site repairs, liaise with our Field Service Engineers and schedule appointments. .
  • Book in filter changes and boiler inspections where appropriate.
  • Maintain a high level of communication with the key stakeholders.

Skills required:

  • Previous customer service experience in a Service Desk / Helpdesk / Call Centre
  • A commitment to customer care.
  • Ability to gather, organise and manage information.
  • A good knowledge of MS Office packages.
  • Previous appointment scheduling experience would be beneficial

If you are passionate about customer care and you enjoy a cup of coffee, then this is an excellent opportunity to join a busy team working in a collaborative environment, providing a vital customer service for an established and successful company.

Benefits include: 23 days holiday (increasing to 26 days with service) plus bank holidays, a contributory pension scheme and other company benefits.
Weekday office hours: 8.00am – 5.00pm.

Job Title: Field Service Engineer

Basis: Permanent

Location: Yorkshire

Here at Tchibo Coffee we have an excellent new opportunity for a Field Service Engineer to join our team, attending customer sites and servicing our plumbed-in modern coffee machines, mainly supporting Yorkshire and surrounding areas.

Salary:

Competitive salary depending on experience plus one weekend in four stand-by payment with potential for overtime at enhanced rates.

Benefits include a company van (available for personal use), annual holiday starting at 31-days (including bank holidays), an enhanced pension scheme, potential company bonus, uniform, mobile phone, fuel card and Cognito mobile software.

The key responsibility of this position is the installation, maintenance, and repair of our coffee machine equipment. It will also involve preventative maintenance and boiler inspections.

All relevant training will be provided.

  • To carry out the role you will:
  • Prepare your daily allocated jobs, liaising with the Service Coordinator.
  • Carry out repairs according to manufacturer’s specification.

You will also be responsible for:

  • Company vehicle maintenance and cleanliness.
  • Parts management and stock takes.
  • Adhering to the customer rules of attendance.
  • Working to Health and Safety regulations

Skills and experience required:

  • Coffee/beverage machine experience
  • Three phase installation.
  • Electrical or electronic qualification.
  • A flexible approach to working hours.
  • A full driving licence is essential.

Ideally you will have field-based coffee machine experience although we will consider a background in other similar vending machines. This is an excellent opportunity to join Tchibo Coffee at an exciting time of growth and continued success.

Competitive salary plus overtime opportunities and potential company bonus.

 

Here at Tchibo Coffee International we have an excellent opportunity for a  Field Service Engineer to join our growing team, attending customer sites and servicing our plumbed-in modern coffee machines, mainly supporting Central (The City), East and South-East London (postcodes E, EC and SE).

 

We are offering a competitive salary depending on experience plus one weekend in four stand-by payment with overtime at enhanced rates plus potential bonus.

Benefits include a company van (available for personal use), annual holiday starting at 23-days (plus bank holidays), potential company bonus, company pension, uniform, mobile phone, fuel card and Cognito mobile software.

The key responsibility of this position is the installation, maintenance, and repair of our coffee machine equipment. It will also involve preventative maintenance and boiler inspections.

Relevant training will be provided.

To carry out the role you will:

  • Prepare your daily allocated jobs, liaising with the Service Coordinator.
  • Carry out repairs according to manufacturer’s specification.

 

You will also be responsible for:

  • Company vehicle maintenance and cleanliness.
  • Parts management and stock takes.
  • Adhering to the customer rules of attendance.
  • Working to Health and Safety regulations.

Skills and experience required:

  • Coffee/beverage machine experience
  • Three phase installation.
  • A flexible approach to working hours.
  • A full driving licence is essential.

 

Ideally you will have field-based coffee machine experience although we will consider a background in other similar vending machines. A good geographical knowledge of Central, East and South-East London is beneficial, and hopefully you also enjoy a cup of coffee!

Credit Controller

Here at Tchibo Coffee International we have an exciting new opportunity for a Credit Controller.

Based at our modern Head Office here in Epsom and offering a competitive salary of plus company benefits, potential bonus, and lots of coffee!
Tchibo Coffee has been successfully providing UK businesses with high quality coffee, state of the art coffee machines, and a variety of related products for over 25-years.

The role is to ensure timely collection of customer debt, monitor agreed credit limits and implement necessary steps if payment terms are exceeded

Key Activities:

  • Supervise credit limits and terms.
  • Take appropriate action when due dates are exceeded.
  • Chase outstanding debt and identify reasons for non-payment.
  • Update credit control notes on Excel spreadsheet and CRM.
  • Ensure payments are correctly allocated and posted.
  • Issue ‘system generated’ overdue letters.
  • Ensure customer accounts are maintained accurately.
  • Provide customers with statement of accounts via Excel and SAP.

Skills and Experience:

  • Minimum 2-years’ experience of credit control.
  • Competent in all MS Office packages.
  • Excellent communication skills.
  • Able to prioritise and follow up on all tasks.
  • Excellent time management and organisational skills.
  • Proactive attitude.
  • Any previous use of SAP is beneficial but not essential.

Offering a competitive salary plus a potential company bonus and great benefits, based at our modern Head Offices here in Epsom, Surrey.
Office hours: 8.00 am to 5.00 pm – Monday to Friday.

Here at Tchibo Coffee International we are seeking a Head of Technical to be based at our UK Head Office in Epsom, Surrey.

 

Salary negotiable.

Benefits include 23 days holiday plus Bank Holidays, company contributory pension, company car and potential bonus.

 

Tchibo is one of the world’s largest coffee roasters, and as we continue to grow our coffee solutions business after over 25-years in the UK, we have this new and exciting position.

 

The role of the Head of Technical will encompass the management and strategic development of all company operational functions. To improve business efficiencies, develop revenue opportunities and proactively support and develop the management team under their remit, ensuring adherence to related processes and procedures.

 

Key Activities:

  • Operational Service Level Agreement compliance within each department
  • Cost control within relevant departments
  • Revenue growth
  • Personnel management and development
  • Health and Safety
  • Influencing managers to deliver results
  • Recruit, train, manage and motivate the operational team
  • As part of the management team attend management meetings
  • Regular team meetings and bi-annual performance reviews
  • Implement yearly plans and agree targets with the MD
  • Report on a monthly basis progress of the operational service to the MD

KPIs

  • Company Plan
  • Cost management
  • Operational P&L
  • Service/Scheduling/Refurbishment/Supply Chain – SLA’s
  • Person Specification
  • Experience of management at a senior level
  • Effective people management ability
  • Proven track record in service
  • Knowledge of competitors in industry within service and supply functions
  • Effective communicator at all levels
  • Excellent presentation and negotiation skills
  • Full market awareness of trends and activities occurring within areas of responsibility
  • Effective networking ability within the industry to the advantage of the business
  • Competent in all Microsoft Office packages
  • Ideally with a coffee background

 

Office hours: Monday-Friday 8.00am – 5.00pm

Here at Tchibo Coffee International we have a new opportunity for an Operations Manager.

Based at our modern Head Office here in Epsom and offering a competitive salary plus company benefits and lots of coffee!

Tchibo Coffee has been successfully providing UK businesses with high quality coffee, state of the art coffee machines, and a variety of related products for over 25-years.

The scope of this role is to manage and develop the staff within Parts, Stock, Warehouse and Asset Management, working with four direct reports to ensure we are providing our customers with the best quality products and services possible.

 

Key Responsibilities:

  • People Management.
  • Performance Management.
  • Achieve Business Goals.
  • Maintain Open Communication.
  • Reports and Updates.
  • Health and Safety.
  • Departmental Organisation.

 

Person Specification:

  • Management, training and development experience.
  • Previous Stock Management experience.
  • Previous Logistics experience.
  • IT skills (ideally with knowledge of SAP).
  • Excellent communication skills.
  • Positive attitude and flexible approach to work.

 

This is an excellent opportunity to be part of a successful company working in a collaborative environment, helping to provide a first-rate customer service for our business customers across the UK.

Benefits include: 23 days holiday (increasing to 26 days with service) plus the bank holidays, a contributory pension scheme and potential company bonus.

Office hours: 8.00am – 5.00pm. Monday – Friday.

Internships

Here at Tchibo Coffee International we are looking for an undergraduate to join our Digital Team as a Digital Marketing Intern. Tchibo is one of the largest coffee roasters in the world, and we have been operating successfully in the UK for over 25 years, providing the perfect coffee solutions to a wide range of businesses.

Please note our internship programme is designed for students who are undergraduates.

This role is based at our UK Head Office in Epsom, Surrey.

This internship will involve projects focusing on our on-line customer satisfaction. The Intern will be working closely with the Digital Team to obtain relevant experience, as well as knowledge of the overall company operations. This is a paid internship for 9-12-month internship to start in August/September.

Project work will be focussed on our new Online Shop and the customer experience.

This will involve:

  • Coordinating the daily website activity.
  • Ensuring all online input content is correct
  • Conducting customer satisfaction surveys
  • Analysis of our product reviews
  • Determine ways to increase the average shopping basket value.

This is an excellent opportunity to be part of an exciting and energetic company and work on projects that will potentially have a genuine business impact.

Social Media Intern

Here at Tchibo Coffee International we have an exciting opportunity for an undergraduate to be our Social Media Intern and join our small, friendly, busy digital department. We are looking for someone to join us for a minimum of 9-12 months beginning in August/September.

This is a paid internship providing an excellent opportunity for current students to gain experience working on a number of exciting projects.

Please note our internship programme is designed for students who are undergraduates.

This role is based at our UK Head Office in Epsom, Surrey.

Tchibo is one of the largest coffee roasters in the world. We have over 25 years experience in the UK and as we continue to grow our coffee solutions business, and early this year we launched a new website.

The successful Intern will be working on a variety of projects which will help us to develop and deliver a social media strategy in order to drive awareness, traffic, engagement and sales.

Qualities required:

  • Excellent English writing skills, with a special flair for short, sharp copy.
  • Passionate about social media, including Facebook, Twitter, LinkedIn and Instagram.
  • Ability to work to deadline.
  • A proactive person with vision and ideas.

The role:

  • Assist with social media strategies, guidelines, best practices and promotional campaigns.
  • Monitor and research competitors to help provide competitive analysis.
  • Monitor all social media content.
  • Work with the team to drive brand awareness and increase website traffic.
  • Work with agency/marketing to create new content and monitor response to optimise strategy.
  • Research LinkedIn and Twitter for suitable client connections.

This is an excellent opportunity to be part of an exciting and energetic company and work on projects that will have a genuine business impact.

This is a full time role, and our office hours are: 8.00am – 5.00pm, Monday to Friday.

Why it’s great to work at Tchibo

Hannah Wensley

Coffee & Brand Champion Team Leader

“I have worked at Tchibo for nearly four years. In my time I have been developed from a Contracts Administrator to Sales Executive and I am now a National Coffee Trainer.

From my time at Tchibo and especially in my current role, I found a great passion for good coffee, from the growing of the beans to the final cup.

I thrive off my customers getting the best cup of coffee to their customers using the skills and knowledge that I have taught them through my training.”

Naomi Parsons

National Account Manager

“Having worked at Tchibo for 11 years, I have worked in nearly every department in our business and my experiences have been the same; the willingness from Tchibo to support me with my career aspirations and to give me true personal development to allow me to achieve my goals.

If you are willing to work hard for Tchibo, they are definitely willing to work hard for you!”

Paul Talman

Inhouse Recruiter

“I consider myself to be a people person, and as the In House Recruiter I am fortunate that my role involves working closely with various members across all the departments. Every day is different, bringing new situations and challenges that keep me both motivated and enthused.

Tchibo is an exciting and progressive organisation, I am a firm believer in the holistic and engaging approach we adopt towards our employees and this makes the job of recruiting new people a very rewarding one!”

Join Tchibo Coffee Service

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